Stranded on an island (update 1)

The Herald ran an editorial on the issue:

"This is not the normal culture of a business that runs a public service; it is not even the culture of state-owned service providers these days. Fullers' behaviour last Saturday night was a throw-back to the days when so-called public servants would close the counter on a queue of customers if the clock struck closing time."

Indeed, and even writing letters to Fullers results in patronising and nonsensical replies, but which you're not allowed to make public!