Groaning numbers

From Cathy: The 5:30pm from Auckland left at 5:36pm today, due to the sheer numbers getting on and off. It's my feeling that they can't handle the numbers operationally at the moment. I wouldn't mind, but there is rarely an apology for the late departure. With the Supergold subsidy plus all all the tourists, they must be doing very nicely thank you. We are paying a hugely inflated price for a crowded and untimely service at the moment!