Friday, December 20, 2013

The disintegration of the Waiheke Fullers monthly pass - AT's response

This is what I got in response from Auckland Transport, 18 days after sending the initial email:
Subject: Fullers Monthly Passes
Customer Reference Number: CAS-145438

Thank you for your feedback regarding the pending changes to Fullers Monthly Pass services.  At the outset I apologise for the delay in responding to your queries.

The Waiheke Ferry Monthly Pass was implemented some years ago when Fullers and NZ Bus were owned by the same parent company, which is no longer the case.  With the transition to AT HOP, Fullers and NZ Bus along with other operators have taken the opportunity to review the commercial arrangements they have in place with each other for some products that allows travel with different operators on one ticket, as they each transition to the new system. 

While the new system could accommodate such passes, in this case NZ Bus and Fullers have decided not to continue with the city based bus travel component on the Waiheke Ferry Monthly Pass.  Auckland Transport is aware this affects a small number of people who have been utilising the features of this Pass and our contact centre staff will be happy to assist commuters in working out the most cost effective travel option.  However, I can confirm the Waiheke Ferry Monthly Pass will continue to offer unlimited travel on all Waiheke Bus Company services.   

Fares for the Waiheke Island ferry service are set by Fullers, Auckland Transport is not responsible for these fares as this is not a subsidised service.

At this stage bus and train travel in the city may require ferry commuters to have two payment methods for travel – an AT HOP card and a Fullers Galaxy ticket.  Auckland Transport acknowledges these changes may bring increased costs for some commuters however we are currently working with Fullers to introduce more products to the AT HOP card which incorporate Ferry travel including daily and monthly passes.  Customer can sign up to receive the latest updates regarding AT HOP on our website here: http://at.uq.co.nz/signup/
I trust this information is of use to you.  Thank you again for taking to the time to provide your feedback to Auckland Transport
In summary: suck it up, Waiheke rich bitches. If you can't afford to live/commute, move back to the mainland. Fullers again gets off scot-free, with revenue intact and no commercial consequences for pissing all over its customers. Life in the capitalist monopoly world with a compliant regulator is sweet.

1 comment:

Semen Rendi said...
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